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These terms govern how your untung44 account operates, how we handle your data, and what applies when you use our platform in Malaysia. Access and eligibility depend on local law and are available where local law permits.
When you open an account with us, these terms form the basis of how we operate together. They cover what we collect, how we use it, and the choices available to you under applicable local law. We process account data — including your registered details, transaction records, and session activity — to keep your account running and to resolve any queries you raise with our support team. Transactions processed through Boost and Bank Transfer are recorded against your account and fall within the scope of this policy. Your account wallet balance, deposit history, and withdrawal requests are accessible from your account dashboard after login. We do not share your personal data with third parties except where required by law or to operate the payment rails you have chosen. Where data is transferred for payment processing — such as when you use Boost for a mobile top-up or Bank Transfer for a named-account deposit — that transfer is limited to what the payment provider needs to complete the transaction. Any data we retain is kept only for as long as necessary under applicable rules. The current state of your transaction records and account details is shown in your account dashboard after login.
Mobile top-ups via Boost are recorded in your account transaction log. You can view the full deposit history from your account dashboard after login.
Direct Bank Transfer deposits are matched to your account by the reference details you provide. Each transaction entry is available in your account history.
Where FPX or DuitNow is used, the payment reference is tied to your account session. Transaction status updates are shown in your account dashboard.
Touch 'n Go eWallet activity linked to your account appears in your wallet transaction records. Any discrepancy can be raised with our support team.
Not everything on the platform falls under the same set of rules. Here is a clear breakdown of what this policy covers and where its boundaries sit.
Login activity, session records, registered contact details, and password management all fall within this policy. Any changes to your account credentials are logged and traceable through our system.
Deposits and withdrawals processed through your account — including Boost top-ups and Bank Transfer entries — are covered. Transaction records are retained and accessible to you via your account dashboard.
Game content, odds displays, and lobby information are subject to their own provider terms. This policy does not govern the rules of individual games or how studios present their content.
Payment providers, e-wallet operators, and banking partners operate under their own privacy and service terms. Our policy covers how we handle data on our end; their handling is governed by their own published terms.
You have real, actionable choices regarding the data and records associated with your account. Reviewing your transaction history is straightforward — log in and navigate to the account dashboard, where deposit records, withdrawal requests, and session activity are all listed. If any of your registered details are incorrect, the account settings section lets you update your contact information directly. For questions that go beyond self-service — such as a data request or a policy clarification — our support team is the right path. Raise your question through the contact channels listed on this page and include your account reference so we can respond accurately. If you believe a record is inaccurate, flag it with support and we will investigate. We aim to respond to policy-related queries in a reasonable timeframe, and we will let you know if more time is needed.
Log in and go to your account dashboard to see full transaction history, including Boost and Bank Transfer entries, session logs, and wallet balance.
Update your registered name, contact number, or email through account settings. For changes that require verification, follow the steps shown on that page.
Contact our support team with your account reference number and a clear description of your question. We handle policy and data queries separately from general account support.
If you need a formal record of what data we hold on your account, submit a request through our support channels. We will confirm receipt and follow the steps required under applicable local rules.
For policy-related questions, use the channels below. Include your account reference when you write in so we can locate your records without back-and-forth.
Open the live chat from any page while logged in. For policy questions, select 'Account & Policy' from the topic menu so your query reaches the right team.
Send policy or data queries to our support email address listed in the Help section of your account. Written queries create a reference trail useful for formal requests.
The Help Centre in your account dashboard covers common policy questions, account verification steps, and data request procedures. Check there first for straightforward answers.
We keep your account and data handling straightforward. Here is how each area works in practice.
We collect only what is needed to operate your account and process transactions. Account data — including Boost and Bank Transfer records — is not sold or shared beyond what payment processing requires. The current state of your data is shown in your account dashboard after login.
We use cookies to maintain your logged-in session and to remember your account preferences. You can review and adjust cookie settings through your browser. Clearing cookies will log you out of your current session.
Your account is protected by the login credentials you set up during registration. If you believe your account has been accessed without your permission, contact support immediately using the live chat or email channels listed on this page.
We retain your account and transaction records for as long as your account is active and for the period required under applicable rules after closure. To request changes or raise a data concern, contact support with your account reference.
Real questions we hear about account terms, data handling, and access rights — answered plainly.
This policy applies to anyone who holds an account with us in Malaysia, where access is permitted under local law. It covers how we handle your data, your transaction records, and any requests you make through our support channels.
All deposit and withdrawal records — including Boost top-ups and Bank Transfer entries — are available in your account dashboard after login. The history shows transaction type, amount, date, and status. No separate request is needed to view them.
Yes. Log in and go to account settings to update your contact number, email address, or display name. Some changes may require you to follow a verification step shown on that page. For name corrections tied to payment verification, contact support directly.
Send a written request through our support email channel with your account reference number. We will confirm receipt and process your request according to the steps required under applicable local rules. Response times depend on the scope of the request.
Yes. Transactions processed via Boost and Bank Transfer are recorded against your account and fall within this policy's scope. The data passed to payment providers is limited to what they need to complete each transaction. Your records remain viewable in your account dashboard.
We retain account and transaction records for the period required under applicable rules after account closure. You can request details about what is retained and for how long by contacting our support team with your account reference before or after closing.