These terms set out how your account works on untung44, what we expect from you, and what you can expect from us — covering everything from how your wallet transactions are processed via Boost and Bank Transfer to how we handle account access. Read through before you get started; the current version applies from the moment you create your account.
Account access terms
Boost & Bank Transfer scope
Malaysia-applicable policy
Your rights and our obligations
POLICY POSTURE
How These Terms Govern Your Account
By opening and using an untung44 account, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — browsing the lobby, funding your account through Boost or Bank Transfer, placing wagers, and contacting support. Where local law in Malaysia restricts or limits certain activities, those restrictions take precedence; access and eligibility depend on local law and are available only in regions where permitted. We may revise these terms from time to time. When we do, the updated version is published on this page, and continued use of your account after the revision date means you accept the changes. We will not apply material changes retroactively to completed transactions — your Boost top-up records and Bank Transfer history remain governed by the terms in force at the time of each transaction. These terms do not override any legal rights you hold under Malaysian consumer protection law. If a specific clause conflicts with a mandatory legal provision applicable in your region, the legal provision applies. Nothing here limits your right to raise a dispute or seek clarification through our support channels.
Boost wallet transactions
Bank Transfer records
Malaysia account access
Touch 'n Go eWallet context
DuitNow transfer scope
WHAT THIS COVERS
Where This Policy Applies and What It Includes
Not every interaction on untung44 falls under the same part of this policy. The table below draws a clear line between what these terms cover directly and what sits outside their scope — so you know exactly where to look when a question comes up.
Account Access
Creating, verifying and managing your untung44 account falls fully within these terms. This includes login credentials, account security, session behaviour and any action taken while authenticated — from adjusting account details to reviewing your transaction history.
Transactions
All deposits and withdrawals processed through Boost and Bank Transfer are governed here. The terms cover how funds move into your account wallet, how withdrawal requests are submitted, and what records are maintained. Specific amounts, limits and processing steps are shown in your account at the time of each transaction.
Site Content
Game titles available in the lobby — from slots through to live dealer tables — are covered to the extent that your right to access them depends on your account standing and local eligibility. We do not govern the internal rules of individual games; those are set by each studio and shown within the game itself.
Third-Party Services
Payment providers such as Boost operate under their own separate terms. When your transaction moves through a third-party rail, that provider's policy applies to their part of the journey. Our terms cover the untung44 side — what happens to the funds once they reach or leave your account wallet.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
Knowing your rights under these terms means you can act with confidence whenever something needs attention. You can review your full transaction history — including every Boost top-up and Bank Transfer deposit — directly from your account dashboard after login. If any account detail is incorrect, the account settings page gives you the fields to correct it. For questions about how a specific term applies to your situation, our support team is reachable through the channels listed below. Where a request involves your personal data or a disputed transaction, we handle it through a documented process so you have a reference trail. We do not require you to waive any of these rights as a condition of using the platform.
Review Your Records
Your deposit and withdrawal history, including Boost and Bank Transfer transactions, is available in the account dashboard after you log in. Each entry shows the date, amount and status as recorded at the time of the transaction.
Correct Account Details
Head to account settings to update your registered name, contact details or linked payment method. If a field is locked and needs changing, raise it with support — we verify the request before applying any change.
Raise a Query
Any question about how a term applies to your account can be submitted through the support contact listed on this page. We respond with a reference to the relevant clause so you have a clear written answer.
Request Support
For disputes involving a transaction or account access, contact us through live chat or email with your account ID and the transaction reference shown in your history. We track the request and keep you updated on its status.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If a clause is unclear or you need to act on a right described in this policy, reach out through any of the contact paths below. Have your account ID and, where relevant, a transaction reference ready — it speeds up the process on our end.
Live Chat
Open the live chat window from your account page for the fastest response on account or transaction queries. Reference the clause or the transaction record you are asking about when you start the conversation.
Email Support
Send a detailed query to our support email address shown in your account help section. Email is the right path for written confirmation of a policy decision or a formal record of a data or dispute request.
Account Help Centre
The help centre in your account dashboard covers the most common policy questions with step-by-step guidance. Check there first — many account and transaction queries are answered without needing to contact the team directly.
HOW WE HANDLE THIS
Data, Security and Policy Accountability at untung44
We hold a clear position on how your account data is handled, who has access to it, and how long we keep it. These are not abstract commitments — they are part of the same terms you accepted when you opened your account.
Data Handling
Account data — including your registered details and transaction records covering Boost and Bank Transfer activity — is retained for as long as your account is active and for the period required by applicable law after closure. We do not sell personal data to third parties.
Cookies and Session Data
We use cookies to maintain your login session and to remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the account page function, but it does not affect your transaction records or account standing.
Account Security
Your account is protected at the login level; we recommend using a strong, unique password and not sharing your credentials. If you suspect unauthorised access, contact support immediately — we can place a hold on account activity while the matter is investigated.
Policy Changes and Requests
The current version of these terms is always on this page. To request a correction, raise a data query, or ask about a specific clause, contact support with your account ID. We document each request and provide a written response.
POLICY FAQ
Common Questions About These Terms
The answers below cover the questions we receive most often about how these terms work in practice — from what they apply to, to how you can act on your rights.
When do these terms apply to my account?
They apply from the moment you create your untung44 account and continue for as long as the account exists. Every action you take — including deposits via Boost or Bank Transfer, game activity, and support requests — falls under the version of these terms current at that time.
How will I know if the terms have changed?
The updated version is published on this page. The revision date at the top of the document shows when it was last changed. Continued use of your account after that date means you accept the revised terms. We do not apply changes retroactively to completed transactions.
Can I see all the transactions covered by these terms?
Yes. Your full transaction history — covering every Boost top-up and Bank Transfer deposit or withdrawal — is available in your account dashboard after login. Each record shows the date, amount and status. Contact support if any entry looks incorrect.
What happens if a term conflicts with Malaysian consumer law?
Where a clause in these terms conflicts with a mandatory legal provision that applies in your region, the legal provision takes precedence. Nothing in these terms is intended to override rights you hold under Malaysian consumer protection law. Access and eligibility depend on local law.
How do I raise a dispute about a transaction?
Contact us via live chat or email with your account ID and the transaction reference shown in your history. We log the request, investigate, and provide a written update. Boost and Bank Transfer records are accessible to both sides during the process.
Does this policy cover third-party payment providers like Boost?
Our terms cover what happens to your funds on the untung44 side of the transaction. Boost and Bank Transfer each operate under their own provider terms, which govern their part of the payment journey. We recommend checking those separately if a question arises about the payment rail itself.
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